Understanding Theories Free Essays

string(164) " that business structures should be developed according to each individual organization, rather than upon some universal principles or procedures \(Proper, 1979\)\." In addition, this essay examines different stakeholder perspectives in relation to the harries and their issues, and it concluded by focusing on what type of knowledge, capability, and skills a manager requires in order to deal with these specific issues. Coca Cola was founded during the year 1887, by Doctor John Phenomenon, a pharmacist from Atlanta. John established a company which immediately began building its global network, he was known as the man who achieved a â€Å"global success through an intelligent risk†. We will write a custom essay sample on Understanding Theories or any similar topic only for you Order Now Over the years, the company’s success rate continuously increased, and the deep emotional bond between Coca-Cola and its consumers grew even more powerful and more global (Coca Cola, 2014). In 2014, Coca-Cola advised that the previous year $2. 8 billion in stock was purchased, however they had planned to increase that amount to between $3. 0 billion and $3. 5 billion for the full year, due to positive sales, this is a clear indication of the company’s success (Reuters, 2013). The Coca-Cola Company, is the world’s largest beverage company, operating in more than 200 countries, across America, Europe, Eurasia, Africa and the Pacific. This multinational beverage corporation and manufacturer, retailer and marketer of non- alcoholic beverage concentrates and syrups, is headquartered in Atlanta, Georgia (Coca Cola, 2014). The secondary sector, international organization, has not been owned by a single individual in almost 100 years. It is a public company that trades its shares on the New York stock exchange – meaning it is ‘owned’ by thousands of shareholders and investors worldwide (Coca Cola, 2014). Coca Cola is known as one of the world most successful beverage companies to date, currently operating with over 700 000 employees across the globe, including Mutter Kent; the chairman of the board and chief executive officer (Coca Cola, 2014). The agency and contingency theory are both of significance to Coca Cola. The Contingency theory is a class of behavioral theory that claims that there is no â€Å"one best way’ to lead an organization, organize a corporation or make a decision. Instead, the appropriate organizational structure depends on the contingencies facing the organization (Travis Spread, 2012). Coca cola does not have control over the contingencies that are continuously arising within its internal and external environment; this includes political changes, such as the increased health standards for bottling. The contingency theory was chosen as it typifies that implementation of the appropriate organizational structures, depending on the contingencies the organization is facing, will result in business success. The managers at Coca Cola are aware that companies whose characteristics fit with the contingencies in the current situation will perform more effectively compared to an organization whose characteristics do not. Hence, implementation of this theory has allowed managers to adopt certain characteristics of the organization, such as the structure, to suit contingencies within their environment. The agency theory is concerned with resolving problems that can exist in agency relationships; that is, between principals and agents of the principals (Investigated, 2013). Generally, in large companies, with managers acting on behalf of their owners, many issues will arise in relation to the principle and the agent. Managers tend to misbehave if the interests of them and the company owners diverge (Eisenhower, K. M, 1989, page 58). The agency theory is of crucial importance to this study, as it highlights ethical and commercial issues which arise from an agent/principal relationship. As seen with Coca Cola, 2013 entailed substantial pay cuts to most top executives, due to over one fourth of the shareholders voting against them. As a result, many executives became denominated to work in favor of shareholders, who they believed were only acting in their own self-interests. In the article â€Å"Theory of the Firm: Managerial Behavior, Agency Costs and Ownership Structure† Jensen, M. C Neckline state that if both parties to the relationship are utility maximizes, it is almost certain that the agent will not act in the best interests of the principal Nonsense, M. C Neckline. W. H, 1976, Page 5). The authors propose that many complications can arise as a result of a number of costs, including monitoring costs, in such a relationship. Jensen and Neckline then typify, that the principal may limit these divergences by implementing appropriate incentives for the agents and â€Å"and by incurring monitoring costs designed to limit the aberrant activities of the agent† Nonsense, M. C Neckline. W. H, 1976). â€Å"The Academy of Management Review’ by Kathleen M. Eisenhower, is a second study on agency theory, which states that there are two main problems that the agency heron is concerned with resolving. The first problem is the problem of risk sharing, which is the problems that arise when the principal and agent have different attitudes towards taking risk (Eisenhower, K. M, 1989, page 64). Due to different risk tolerances, the principal and agent may each be inclined to take different actions, which will result in the â€Å"agency problem†. The second problem, known as the agency problem, is the problems which arise, when the goals of the principle and the agent are not aligned. These problems both arise as a result of ‘information asymmetry. Eisenhower highlights these problems in order to remind us that regardless of what we think, organizational life is based on individuals acting in their own self-interest (Eisenhower, K. M, 1989, page 64). Leg Donaldson, in his 2001 paper ‘The contingency theory of organizational design’, provides a comprehensive, in depth analysis of the contingency theory. He states that a successful organization is not one that adopts the maximum level, but instead, the appropriate level of structural variables, that depend on some level of the contingency variable (Donaldson, 2001). He then proceeds with explaining that a company may only increase its performance levels by adopting strategies depending on the contingencies the organization is facing (Donaldson, 2001). Similarly, in his paper, ‘Complex Organizations: A critical essay, Charles Proper also stresses the importance of the contingency theory within organizations. According to Proper, organizations should adopt organic structures, based on the internal and external contingencies the company is faced with (Proper, 1979). He states that business structures should be developed according to each individual organization, rather than upon some universal principles or procedures (Proper, 1979). You read "Understanding Theories" in category "Papers" Proper strongly believes that complying with the contingency theory will result in the business achieving utmost success. A number of issues in relation to management and the organization have been raised, as a result of the agency and contingency theories. The agency theory was initially designed in order to assist in the understanding of the agent/principle relationship. Williamson (1985) identified opportunistic behavior as a norm within organizations, stating that agency problems are more than likely to occur. He specified that managers often act opportunistically, and that trustworthiness is no longer common. Jensen and Neckline (1976), supported Williamson claim, they believe it is generally impossible that management will act in favor of the principle, as their main focus is to maximize their own wealth. Coca Cola proved this to be true in 2013, when Californian managers were sued for underpaying their employees in order to reduce expenses (D. Blackburn. 2013). Jensen and Neckline (1976) also believe that the agency theory may also initiate moral issues between the agent and other takeovers, such as the public. As seen with Coca Cola, India, 2002 entailed an agency issue between management and the public. Communities across India living around Coca-Cola’s bottling plants experienced severe water shortages, as a result of Coca-Cola’s massive extraction of water from the common groundwater resource. The public criticized the company, stating that Coca Cola is willing to damage the nation, for their own â€Å"self-interest† of cost cutting. The company refused to amend their procedures until they were forced to by government. (Blackburn, 2013 ) Drain and Van De Even (1985) believe that environmental uncertainty can occur as a result of the contingency theory. They believe that an issue with the theory is that there are no pre-developed structures that an organization can adopt if internal and external contingencies, unexpectedly occur. In order to avoid these issues, Drain and Van De Even (1985) state that an organization must develop structures that it can quickly implement if internal and external contingencies, unexpectedly occur. In 1981, Coca cola began to lose market share to Pepsi, as the company had developed a new racketing procedure, which did not appeal to the public. Coca Cola failed to develop alternate plans if contingencies within the external market, such as increased competition occur. As a result, by 1983, Coca Cola’s market shared, decreased to an all-time low of Just below 24%. Due to this disastrous situation, Roberto Goutiest, Coca Cola’s chairman at the time, decided that in the future, the company will rule out all contingencies and possibilities, and have further plans, if their current procedures fail. In his article â€Å"Contingency theory: Science or Technology’ Stephen C. Beets insinuates that over the years, many criticisms/limitations of the contingency theory have developed. He states that one criticism of the contingency theory is that â€Å"the causation of certain contingencies are assumed, but not explained† (Beets, 2011). The assumption is that because a set of environmental conditions and organizational design characteristics were found to be correlated that this is the best fit (Beets, 2011). Stephen (2011) then continues to explain that decisions should not be made based on this assumption, instead informed decisions must be made, based on glacial reasoning of each unique situation. Morehouse (2007), believes that the theory fails to explain why some people are more effective leaders in some situations than others. Shah (1979) adds on to Northerners claim, he states that the theory has not identified what an organization should do, when there is a mismatch between the managers and the current situation within the workplace. Similarly, in his text ‘Management and organizational theory, Jeffery A. Miles makes aware many limitations of the agency theory. Miles suggests that empirical research as failed to support basic tenets of the theory, including ways to mitigate the agency problem (Miles, 2012). Hence, researchers are now asking for re-examination of the theory so that research can move into new and different directions. Miles (2012), made reference to Proper (1986) who claimed that the agency theory does not clearly address any organizational problems, as well as Hirsch and Friedman (1986) who invited agency theory as excessively narrow, focusing primarily on organizational stock price. Different stakeholders have different views regarding the contingency ND agency theories. Assassinates (1989), highlights that perspectives will differ amongst all stakeholders, regarding risk sharing, which is one of the main problems within the agency theory. Assassinates (1989) stated that managers tend to avoid taking risks, as they fear the possibility of failure, which may result in damaging the organization. On the other hand, other stakeholders, such as shareholders of the company, may support the idea of ‘risk sharing, as certain risks may result in increased profits for the company, hence, maximizing their shares. As stated prior, Jensen, M. C and Neckline (1976) believe that managers (agent) tend to make decisions that will result in maximizing their own utility. In doing this, agents will significantly benefit, as their own wealth may substantially increase. On the other hand, shareholders of the company (principles) will generally oppose these decisions, as they fear that they aren’t receiving a fair share and getting the best possible investment from the company. Similarly, Woolworth, being the agent of Coca Cola, attempted to boost its own profit margin, by decreasing Coca Cola’s prices, before lacing them on the shelves. Woolworth attempted to maximize their own utility, by decreasing costs of Coca Cola, with the intention of gaining more customers, hence improving their market share. Coca Cola felt as though Woolworth breached their contract terms, as they were gaining an unfair leverage http://www. Afar. Com/p/ business/companies/clash_of_the_titans_woolies_coke_KJLlpFFlJfabEGgdeAnswO . Similarly to the agency theory, stakeholders also have opposing views in relation to the contingency theory and its issue of ‘environmental uncertainty. Managers may appreciate the idea of environmental uncertainty, as it creates a spontaneous environment, which may work in their favor. Managers are able to adopt the business strategies that they know will be effective, due to past experiences. On the other hand, other stakeholders, such as employees may not appreciate environmental uncertainty, as continuously changing management structures, may require employees to attain new skills. Hence, employees will be required to spend more time in the training and development process, thus, resulting in increased costs for the business, meaning less pay and/ or benefits for employees. In earlier years, Coca Cola in India saw that environmental contingencies, such as economic decline, were forcing other Indian companies to change their employee pay rates. As a result, Coca Cola changed their employee pay rates, in line with the other Indian companies. The Indian companies’ success rates began to increase due to cost cutting, however Coca cola experienced a significant level of employee’s voluntarily leaving the company, as they became denominated and felt mistreated (Coca Cola, 2012). Managers/leaders must ensure that prior to managing an organization; they have an understating that perspectives will differ, amongst all stakeholders within the company. Managers must ensure that they reason logically and fairly rather than emotionally, this will guarantee that they do not act in their own â€Å"self-interest’. Therefore, they must pay attention to his/her personal as well as other people’s assumptions, perspectives, and biases. This process should be approached with integrity, open-mindedness, honesty, and accuracy. It is also important for a leader/ manager to uphold ethical and moral standards, in doing so employees with feel as Hough they are being treated Justly. As a result, managers are not only increasing efficiency, but also nurturing skills, developing talent, inspiring results, and erasing all employee concerns regarding any issues of mistreatment, such as underpay. Further to this, managers must not only treat employees fairly, but also, all other stakeholders within their company, such as shareholders, customers, suppliers, and so on. In doing so, leaders will ensure that they gain positive relationships, which will result in improving the market share of the company, hence, gaining a significant nominative advantage. How to cite Understanding Theories, Papers

The Modernizing of Chicago Convention

Question: Discuss The Report for Modernizing of Chicago Convention. Answer: The provisions of Chicago Convention indicate such foresightedness that it is truly commendable. For over sixty years there have not been any substantive amendments to it. However international instruments are but a representation of the time in which they had been drafted and a relation that existed and balance that was being achieved by such a draft (Havel Sanchez, 2011). In the last sixty years since the Chicago Convention came into being there has been a dramatic change in various fields economic, technical, social and geopolitical. There are also various states that have emerged on the map which were not entities that were independent at the time when the convention was drafted. There has been a leap in technology of aviation, including technically feasible supersonic flight, aircrafts that are wide bodied and can each any destination on earth without the refueling requirement, aircrafts as economic means of transportation and various other such developments (Air Traffic Control, 2008). There are new problems which have arisen in the sixty years since the convention was drafted and could not have been foreseen reasonably at that time these include acts of crime against the civil aviation safety, the environmental protection growing as a concern, space technology application for management of air traffic, need for technical assistance or cooperatio n is increasing for assuring civil aviations global safety and also there being a drastic change in the methods of the Secretariat of ICAO, etc. An argument maybe made that the Convention does not require any kind of general review since the ICAO has been served well by it since its incorporation and any new contingencies or developments by way of interpretation ("Convention on International Civil Aviation", 1944). It can however also be argued on the other hand any interpretation that is creative could lead to a meaning that is completely contrary to the Convention thus distorting the States consensus scope or lead to their being a lack in the legal certainty that all the contracting States are supporting. There would be an evident benefit to the ICAO constitutional framework from the modernization that would take place in practice as well as the Conventions amended provisions (Aircraft Operations, 2006). There should be restoration of the Assembly to the true position in the organizations main body. A triennial cycle for assembly in the entire UN system is maintained only by the ICAO. The Assembly can be empowered by arraigning every two years the Assemblys regularly for a three weeks period which would be in line with the other organizations in the United Nations system. This was a proposal which was also formulated by the United Nations Joint Inspection Unit after in 200, May it evaluated the ICAO for various reasons (i) there would be more charge in the hands of the Assembly with respect to the general governance and effective decision-making, controlling the councils work and program supervising. It is necessary for the States to get together in greater frequency for formulation of the policy of the ICAO and discussing the problems mutually; it would be for a more reasonable period of two years the present budgeting in advance for three years could be a blind exercise often since the account of the fluctuating currency cannot be taken realistically or account of the exigencies that arise urgently during the Organizations work ("Convention on International Civil Aviation", 1944). Rather than of the different Conferences which under the Convention do not have any constitutional status it is necessary to make more frequent use of the Assembly's extraordinary sessions. The sessions of the council which is within the system of the UN a rare permanent body and of the bodies subordinate need to be limited to maximum of two sessions in a year and there should not be any time that should be wasted by the council for consideration of matters that are in the executive management's purview traditionally. There are high-cost expenses and exorbitant expenses related to language that is caused due to the vast number of Council meeting and the meetings of the subordinate bodies and the high amount of documents which are required to be prepared for the same. There are some evident lacunae that are required to filled by revision of the convention, issues that could not have been reasonably foreseen or were not foreseen during the time when the Convention was made in 1944 but which have in turn become an important part of the Organizations working (Annex 2 Rules of the Air, 2005). Other than the modernization mentioned some pertinent issues that are required to be addressed and revised in the convention are that of Environmental Protection, it is gradually that the concept of protection of the environment has become one of ICAOs work programs top priorities. However, at the time when the Chicago Conference took place it was not foreseeable that this issue would gain so much prominence over time due to the fast evolving activities of the industries and output all across the work during the 20th century's second half, including in the countries that were at the time when the Conference took place colonies. There has been a growing political weight that is being given to the green initiatives in various countries, and there is active interest that is being taken by the various communities internationally for environmental conservation. It was on 30th July 1968 that the United Nations in ECOSOC's 45th session addressed for the first the various issues relating to the environment, and recommendations were made for convening a conference on the various issues that surround the human environment to the General Assembly. Environmental pollution's first issue with respect to aviation is that of noise, particularly in the airport's vicinity. ("ECOSEC Resolution 1346 (XLV)", 1968) An early initiative was taken by the ICAO in Buenos Aires in 1968, September in its 16th session where the subject of noise from aircraft was addressed in airport areas was discussed, and the Council was urged to organize a Conference and adopt guidance and specifications materials that are international relating to noise related to aircraft. The protection of the environment is a concern that is general and the Chicago Convention's revisions should be in a manner that should confirm that the States have a duty which is a legal commitment to the protection of the environment from the aircraft engine emissions and noise in a balanced and coordinated manner which the Organi zation shall determine and the State shall at the same time accept the obligation of not introducing any kind of measure that is unilateral which would lead to the jeopardizing of the aircraft that are foreign (Annexes 1-18, 1974). Organizations legal work, the Legal Committee of ICAOs work and over the years under the ICAOs auspices the Diplomatic Conferences that are convened has become a feature that his highly successful, important and visible feature of the programs of ICAO (Bartsch, 2012). The various instruments that the Legal Committee and the Sub-Committees of the Legal Committee have drafted are the few which are in the forefront decidedly of the international law's development which is progressive and the codification of the same. A particular place among such instruments is for the security conventions of the aviation industry that has been adopted with efficiency and speed that is unprecedented in response to the increase in challenges in the world with respect to terrorism in aviation ("Convention on International Civil Aviation", 1944). The different foras have closely followed, in their various instruments that they have adopted, approaches and legal principles that have been developed in ICAO. The Chicago Convention however for reasons that are historical did not have any reference to the Organization's legal work and the Constitution and the existence of the Legal Committee and the Draft Convention's Procedure for Approval are based on the Assembly's resolution only and do not represent as the international law's source (McBrien, 2015). Thus it is necessary that some kind of revision of the Convention should include and give suitable constitutional recognition and basis to the Organizations legal work. These according to me are the most important changes that need to be incorporated in the Chicago Convention, since though till time this convention has been serving the aviation industry well however with time there might be various situations that would lead to their being interpretations and usage of the convention which it was not meant for at the time of drafting. References Air Traffic Control. (2008) (1st ed., pp. 101, 203, 301). Retrieved from https://ww1.jeppesen.com/documents/aviation/notices-alerts/change-sets/Air-Traffic-Control.pdf Aircraft Operations. (2006) (5th ed.). Retrieved from https://code7700.com/pdfs/icao_doc_8168_vol2.pdf Annex 2 Rules of the Air. (2005) (10th ed., pp. 30- 41, 55, 70). Annexes 1-18. (1974) (1st ed., pp. 1-25). Retrieved from https://www.icao.int/documents/annexes_booklet.pdf Bartsch, R. (2012).International Aviation Law. Farnham: Ashgate Pub. Chicago Conventions. (1944) (1st ed., pp. 2-23). Chicago. Retrieved from https://www.icao.int/publications/Documents/7300_orig.pdf Convention on International Civil Aviation. (1944).ICAO.INT. Retrieved 10 July 2016, from https://www.icao.int/publications/Documents/7300_orig.pdf ECOSEC Resolution 1346 (XLV). (1968). InUN Convention on Human Environment. Stockholm. Havel, B. Sanchez, G. (2011). Do we need a New Chicago convention.Aviation Law And Policy,11, 7. McBrien, D. (2015).National Aviation Structure and the International Civil Aviation Organization. Lecture, Brisbane. Redmond, J. (1886).The Chicago Convention:. London: The Irish Press Agency, 25 Parliament-Street.

Why Did so Many Colonist Die in Early Jamestown Essay Example

Why Did so Many Colonist Die in Early Jamestown? Essay Early Jamestown: Why Did So Many Colonists Die? In the May of 1607, a group of Englishmen set out on three ships up the mouth of the James River, which is in the current state of Virginia, in search for land, and gold; they would soon use this land as a money making town in which they would farm and trade. The people that funded most of these travelers trip were English investors that supported the idea. The land that they found would now be called Jamestown. Upon arrival, many of the citizens of the new-found colony died. About 60% of the colonist brought in 1607 had deceased. This was all because of the environment, the diseases they were unprotected to, and the absence of rainfall. Most, if not all, travelers that were brought to ‘Early Jamestown’ were very inexperienced. These men seemed to think that they would easily find gold, and perfect cropping land and food handed to them on a silver platter. But as they got there, the environment wasn’t all that great. The rivers that were nearby the settlement had been invaded by the saltwater of the nearby ocean because of the tide. As stated in Document A, by a historian named Carville V. We will write a custom essay sample on Why Did so Many Colonist Die in Early Jamestown? specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Why Did so Many Colonist Die in Early Jamestown? specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Why Did so Many Colonist Die in Early Jamestown? specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Earle, â€Å"disease in the early years to Jamestown’s position at the salt-fresh water transition, where filth introduced into the river tended to fester rather than flush away. † meaning that the waste of the people of Jamestown would just sit in the river, which would also create bacteria and diseases that would kill off some of the people that would drink the river water, and of the very few animals that lived in the area of Jamestown would die because of the same reasoning; That also leads into another reason of why the colonists died in Jamestown. Then starting upon the travelers’ arrival, there was a drought that lasted all the way through 1612 according to Document B showing that this drought lasted up for about 5 whole years. Because of the large lack of rain, these colonists couldn’t grow the crop that they needed to survive, and the shortage of wildlife animals roaming around Jamestown wasn’t contributing to the issue. Then around the winter of 1609-1610 that is when Jamestown was put into â€Å"starving time† as the settlers called it. This also didn’t help that the settlers couldn’t trade with the Englishmen meaning nobody living in the area of Jamestown could eat. And unfortunately the food they could eat wasn’t healthy and ended up giving a lot of them disease. After the settlers started to communicate with the Natives of the new Jamestown, none of them would have ever known that they had brought over diseases, that they were already immune to, and that they had exposed themselves to these deadly diseases such as malaria and even some sexually transmitted diseases. Soon many people started to pass away that winter. About 70 people of the 110 colonist that they had brought over had already died by that December. Many of the inexperienced Englishmen had no idea what was to come of them in arriving in Jamestown but sadly, many of them perished due to the bad environment, the lack of rainfall, and the diseases that the settlers were exposed to. But even though this was not what the travelers expected, it did start a whole revolution to create America.

Free Essays on Plato - Philosopher King

Much of Plato’s reasoning for philosopher-rulers centres around his belief that society should be rational and just. It would be important to note that ‘justice’ as referred to by Plato in his work and by other philosophers at the time, does not directly compare with the modern meaning. ‘Justice’ as it was then, was more what today we would call ‘righteousness’ or ‘goodness’. The aims of this essay are to examine the reasons behind Plato’s beliefs and the extent to which they are justifiable for the modern day as well as for ancient Greece. Much of Plato’s work is written in the form of dialogues, with Socrates, Plato’s tutor, cast as the main character. It is sometimes not clear, â€Å"where Socrates finishes and Plato begins†. However, concerning the subject of philosopher-rulers, I believe this distinction is not necessary. References to Socrates, especially regarding Republic, can be taken as Plato’s beliefs expressed through the character of Socrates and not the man himself. It is also important to note at this time, that the poleis (singular polis), or city-states, were nothing like the modern day ‘city’. The closest modern comparison would be the nation-state and not the city. This essay will first see Republic as a discussion of justice. Plato’s conclusion of justice led him to differentiate individuals’ souls into three parts that he relates directly to the polis. This will be examined along with some of the criticisms offered. Following from this, Plato’s ‘theory of forms’, its basis and conclusions as well as its distinction from Aristotle’s views, will be discussed. Once Plato’s theoretical basis is laid down, the structure he applies to his state will also be considered. This uses the ‘three-parted soul’ as a framework, the polis being split into three ‘tiers’ with philosopher-rulers at the top. Reasoning, practicality and criticisms of this are all discussed. The... Free Essays on Plato - Philosopher King Free Essays on Plato - Philosopher King Much of Plato’s reasoning for philosopher-rulers centres around his belief that society should be rational and just. It would be important to note that ‘justice’ as referred to by Plato in his work and by other philosophers at the time, does not directly compare with the modern meaning. ‘Justice’ as it was then, was more what today we would call ‘righteousness’ or ‘goodness’. The aims of this essay are to examine the reasons behind Plato’s beliefs and the extent to which they are justifiable for the modern day as well as for ancient Greece. Much of Plato’s work is written in the form of dialogues, with Socrates, Plato’s tutor, cast as the main character. It is sometimes not clear, â€Å"where Socrates finishes and Plato begins†. However, concerning the subject of philosopher-rulers, I believe this distinction is not necessary. References to Socrates, especially regarding Republic, can be taken as Plato’s beliefs expressed through the character of Socrates and not the man himself. It is also important to note at this time, that the poleis (singular polis), or city-states, were nothing like the modern day ‘city’. The closest modern comparison would be the nation-state and not the city. This essay will first see Republic as a discussion of justice. Plato’s conclusion of justice led him to differentiate individuals’ souls into three parts that he relates directly to the polis. This will be examined along with some of the criticisms offered. Following from this, Plato’s ‘theory of forms’, its basis and conclusions as well as its distinction from Aristotle’s views, will be discussed. Once Plato’s theoretical basis is laid down, the structure he applies to his state will also be considered. This uses the ‘three-parted soul’ as a framework, the polis being split into three ‘tiers’ with philosopher-rulers at the top. Reasoning, practicality and criticisms of this are all discussed. The...

User Persona Spark Yours to Life With These 9 Tools - CoSchedule Blog

User Persona Spark Yours to Life With These 9 Tools Blog Ah, the user persona. Every marketing expert will tell you that you need one as the foundation for your content marketing strategy. But so many people just slap together some vague demographic data, give it a cute, alliterated name like â€Å"Busy Betsy† or â€Å"Hipster Henry† and call it a persona. Then they wonder why they arent seeing user engagement with their content. If you want to create meaningful content that wins fans and conversions, your user persona needs to be more than a collection of data points. To make your user persona come to life, you need to create a fully fleshed-out character with dreams, fears, challenges, and desires. You need a complex, uniquely human hero for the story youre telling with your brand. But it can’t just be a pure flight of fantasy. Each characteristic and inner motivation of your user persona should have data or real-life examples to back it up. Sound like a tall order? Worry not: this post will give you the online resources you need to make a hyper-specific user persona. I’ll show you how to use persona-building tools so you can create deeply engaging content that will draw in your target audience and make them stick with you. But first   Spark Your User Persona To Life With These 9 Important ToolsWhy Do We Need User Personas? Writing generic content to a general audience just doesn’t cut it anymore. Gone are the days of keyword stuffed, SEO-focused content, clickbait social media posts, and salesy email blasts. The average internet user can see right through these flimsy marketing ploys. If you want to stand out on search engine results, on social media and in your email marketing, you need to have robust, human-centered content that hits people right in the feels. And a User Persona helps you define just who that human is and what kind of content appeals to their needs. But maybe I should back up a few steps. Let’s take a quick look at what a User Persona is. Describing a User (or Buyer or Customer or Reader) Persona can take up an entire blog post unto itself. Thankfully, Sam Kusinitz  of HubSpot has distilled things down into less than 100 words for us: A buyer persona  is a semi-fictional representation of your ideal customer based on market research and real data about your existing customers. When creating your buyer persona(s), consider including customer demographics, behavior patterns, motivations, and goals. The more detailed you are, the better. So basically, a User Persona is a made-up customer who represents the very real customers you want to appeal to. A User Persona is a made-up customer who represents the very real customers you want to appeal toIn case you’re feeling a bit skeptical about the impact of a fictional character upon your bottom line, here are a few stats  from Cintell's 2016 Benchmark Study to help fire up your faith in the Power of the Persona: 71%  of companies who exceed revenue and lead goals have documented Personas 65%  of companies who exceed lead and revenue goals have updated their Personas within the last 6 months. Persona based content increased customer engagement almost six-fold  when targeting cold leads (10% versus 58%). Using Personas increases email open rate 2-5 times. It is more effective to target cold leads with Persona based content than targeting warm leads without using Persona based content (58% versus 45%) Pretty impressive, right? So just what is it about User Personas that make such a huge difference in customer engagement and conversion rates? It comes down to a potent mixture of storytelling, psychology, and sociology. Recommended Reading: How to Write Like a Journalist to Be a Better Marketing Storyteller Why Do User Personas Work? As marketers, we’ve long known that the fastest route to inspiring empathy and emotional connections in audiences is to tell a story. But recent neurological studies  have confirmed that if you really want to hook someone, tell them a story about a protagonist with a relatable goal and describe their struggle to reach that goal. So here’s what you want your User Persona to be: An individual with internal and external features similar to your audience, A person whose goals mirror your audience A character who has everyday struggles that your audience can immediately relate to. The more specific you are about what makes your User Persona an individual, the deeper an emotional connection your audience will have with your brand. And the easier it will be to convince them to take action. The more specific your personas are, the deeper emotional connection your audience will have with...Be Fearless In Your User Persona Back in 1978, two hippy guys decided to sell ice cream out of an abandoned Vermont gas station. Within five years, their chunky, flavorful ice cream packaged in colorful pint-sized containers caught the attention of grocery stores. The ice cream sold so fast from freezer sections they could barely keep it in stock. Ben Jerry’s was a tremendous hit. How did they become such a big success where other homemade ice cream shops have failed? Because Ben Jerry weren’t afraid to get specific about their user persona. And their user persona wasn’t what people had come to expect from a homemade ice cream brand. Here’s how your typical, old-school marketing team would probably have done it: using traditional market-focused research, they would have focused on the â€Å"homespun Vermont† aspect of Ben Jerry’s and featured a hand-operated ice cream maker in their logo. Instead of focusing on the buyer, they would have extolled the quality of the ingredients and the deliciousness of the flavors. Their flavors would have had Vermont-inspired names like â€Å"Backwoods Berry Blend† or â€Å"Maple Syrup Swirl.† Freelance designer Lyn Severance knew their brand had to reflect the groovy spirit of the hippy era and the fun-loving personalities of Ben Jerry and their friends. But Ben Jerry knew who their customers were, and they weren’t the rustic, antique-loving Vermonters of popular imagination. Note that their original container illustration featured a hand-cranked ice cream maker- but there’s a person  with a distinct personality doing the work: a stout, bearded dude who bears a striking resemblance to The Original Chubby Hubby himself, co-founder Ben Cohen. Also, the style of the illustration brings to mind the underground comics and concert posters of the 1960’s and 1970’s, not the vintage etchings of the 1900’s. There’s something mischievous, verging on subversive about Ben Jerry’s branding. But fun/peace-loving  subversive.  Yellow Submarine  subversive. The folks who flocked to Ben Jerry’s were real people who loved pop culture, leaned to the left politically, had an irreverent sense of humor, and got the munchies when they partook in their recreational mood-altering substance of choice. In other words, Ben Jerry’s target user was,well, Ben Jerry. So Ben Jerry created a product that spoke to THAT Persona. Even at the risk of alienating the people who don’t fit that description. Ben Jerry aren’t afraid to court controversy and voice their stances on political and social issues. A recent blog post prominently features the â€Å"Black Lives Matter† sign in their signature hand-lettered calligraphy. No doubt this wins them even more brand loyalty from their socially-conscious target buyers. (Source) In fact, not being afraid to take a stand is an essential quality of Ben Jerry’s User Persona. The ice cream brand has used content to inspire their audience to help them face down Pillsbury-owned rival Hagen Daas in the form of boycotts and protests. 'We believed that Pillsbury’s actions were illegal,' says Ben, 'but we knew that in a strictly legal fight we’d run out of time and money long before Pillsbury would. Our only option was to rely on our customers and the media to pressure Pillsbury into backing off. So we started printing the slogan â€Å"What’s the Doughboy Afraid Of?† on our pint containers, along with an 800 number for the Doughboy Hotline. Everyone who called got a Doughboy Kit, with protest letters addressed to the Federal Trade Commission and the chairman of the Pillsbury board, and a bumper sticker.' By publishing their Doughboy Hotline, they collected the names and addresses of their highly engaged (target) customers- customers who they could send additional marketing content like coupons or recipe booklets to. Ben Jerry created a targeted lead magnet before people were even using the world wide web. And their User Persona doesn’t only impact their marketing strategy- every aspect of Ben Jerry’s from product to operations was created with their user in mind. Because their target buyer (and their executive team) is socially conscious, Ben Jerry’s was one of the first companies to adopt an executive salary cap (although they dropped it when they hired a new CEO in 1994). The secret to Ben Jerry’s success is not in their admittedly delicious ice cream, but in their ability to understand what their target buyer ultimately wants from the world. Recommended Reading: How to Find Your Target Audience and Create the Best Content That Connects The Keys to a Great User Persona So how can you make your target buyer feel like you really, truly â€Å"get† what they’re about? By asking the right questions about who they are and finding real-word answers. Some of those questions are about demographics, like: Age Gender Income Occupation Education level Geography Marital Status Those are external factors about the circumstances of your target user’s life. Things that, unless they make a major life change, they have little control over. When you dig a little deeper, you start getting into psychographic information, like: Lifestyle Hobbies Career goals Political affiliations Religious values Priorities in life Aesthetic taste Obstacles Fears Assumptions As you discover more about your target buyer, you’ll unlock the hidden desires, fears, and challenges your target user faces so your content can help them navigate along their journey toward their biggest goals in life. And the more you help your target user, the more they will trust you, and the more they will want to do business with you. The more you help your target user, the more they will trust and do business with you. After you’ve developed your user persona, here’s what you can expect: You’ll gain a clearer picture into the external and internal life of your target user You’ll have more relevant content ideas You’ll write content faster You’ll know where to find your target user You’ll know which people/publications your user sees as influencers You’ll know where to promote your content so your target reader will find it You’ll dramatically increase your conversion rates So without further ado, here are some resources you can add to your persona-building toolkit today. Here are the resources you need to start building user #personas1. Target Audience Kit has created a handy downloadable package  that includes a worksheet on how to conduct audience surveys and a quick-and-easy template for a user persona. Print them out and use them as guidelines as you hunt down demographic and psychographic information. 2. Startup Target Customer Profile Worksheet What if you don’t know who your target customer is because you’re just starting out? I’ve created an in-depth worksheet for startup founders to help you ask the right questions in your search for the perfect customer. It covers not only their demographics and psychographics, but also their digital tribes, influencers, popular hashtagsbasically all the information you need to reach your target user when they’re actively looking for stuff that relates to your service. You can download it here. 3. Xtensio User Persona Creator This intuitive web-based template by â€Å"lean design agency† Xtensio helps you create a beautifully designed persona to share with your clients or team members as you create your content marketing strategy. When you sign up for a free account, you’ll also have access to templates for pitch decks, business plans, content strategies, and press releases, among other tools. If you’re a startup founder, this could be a true life (and time) saver. Alright, you now have three blank slates for creating your user persona. But how do you find the data to fill in the blanks? Below you’ll find some essential resources to help you discover information about your target customers based on real-world data. Recommended Reading: This is How to Use Data to Fuel Your Content Marketing Strategy 4. Google Analytics First of all, are the right visitors finding you? What are the interests of the people visiting your site, and what kind of content are they engaging the most with? Is there anything you need to change about the way visitors discover your content? A peek at your Google Analytics will give you these insights and more. One Way Use Google Analytics (of Many): If you don’t have Google Analytics set up on your website, take a few minutes to get your tracking code and install Analytics to your website. Once you’ve created your Analytics account and installed your tracking code to your site, wait about a week for Google to collect data about your visitors. Then log into your account and browse around. You can see your average visitor’s demographics, what content they’re spending the most time looking at, even their interests based on their typical search behavior. Google Analytics helps you see whether or not the users that are coming to you are the users you actually want. For example, I noticed when I went into my Users Interests In-market Segments that the top four interests of visitors to my site were: Employment Travel/Hotel Accommodations Employment/Career Counseling Services Dating Services My site is for Copywriting and Content Strategy Services. So somewhere there’s a disconnect between the content of my site and the people who are finding it. Now the challenge is to figure out why people are coming to me looking for jobs, accommodations, or love. So I take a look at my Landing Page analytics to see which page is attracting the most traffic, and lo and behold, other than my home page, the top two pages are two blog articles: one about the TED Talk formula for sales pitches, and one about finding your target customer. The â€Å"target customer† post starts with a story about my experiences with online dating and how they parallel with a startup founder’s search for the perfect customer. Later in the post, I give an example of a travel bag company that used â€Å"Alternatives to AirBnB† as a way to capture their target leads. So, that explains why people interested in Dating Services and Travel stumble upon my site! It also tells me that I need to build up the content on my site for my target customer so more startup founders and less lonely hearts and wayward travelers find their way to my blog. Even more reason to really hone in on my User Persona and their needs There are a myriad of ways Google Analytics can give you insights about who is coming to your site and what changes you need to make so your content is getting in front of the right people. Do yourself a BIG favor and take some time to evaluate the quality of the traffic you’re already getting so you can determine what you need to tweak to improve it.   has created a quick guide to how to use Google Analytics to understand your audience. Recommended Reading: 5 Big Questions About Your Site That Google Analytics Can Answer 5. Alexa Let’s say that you haven’t launched your site yet  or you’re getting ready to do a major overhaul of your website. You may be feeling a bit in the dark as far as who your ideal customer actually is. The good news is you have plenty to learn about your target audience by getting a glimpse at who’s going to the competition. Alexa provides detailed demographic reports  on visitors to any website, as well as the most popular keywords people use to find them. Here’s the quick-and-dirty way to get the goods on who is looking for your products or services. Google your core offer and see who your top competitors are in the paid and organic results. For example, let’s say you’re a virtual assistant for small business owners. The top paid result is for TasksEveryday.com. Go to Alexa.com and type in the URL and when you scroll down you’ll see related sites (ie other competitors in your niche): And their audience demographics: By using the new Audience Overlap Tool, you can get a big-picture demographic view of who is using virtual assistant services similar to your top competitor: Just click â€Å"Audience Overlap Tool† on the main overview page: Select the competitors you wish to compare: Scroll down to Demographics and take a look at what these sites have in common and what makes them notably different. For example, I noticed that getfriday.com visitors have a much younger average age (18-24) than taskseveryday.com (35-44). When I investigated, I clicked on â€Å"getfriday.com† to open a site overview in Alexa and discovered one of the main sites that led visitors to GetFriday was YouTube: So I clicked the link and discovered that the videos that lead to getfriday.com are all about outsourcing Virtual Assistants from the Phillipines. Is that giving me a clearer picture of who is going to my competitors and why? Well, if I do a little more digging into the demographic information on Alexa, I can discover that the average income of the GetFriday user trends lower than the average income of the TasksEveryday user. So now I have a decision to make: do I want to target my Virtual Assistant service to a budget-strapped startup founder looking to outsource on the cheap or a well-to-do CEO of a small company willing to invest in a top-notch professional? Once I make that decision, I can start deep-diving into the world of my target user to fill in the gaps of their larger story. Recommended Reading: 14 Time-Tested Tactics to Get Tons of Traffic from Social Media 6. BuzzSumo You now know the â€Å"who’s† about your target customers using Google Analytics Alexa. Now it’s time to discover the â€Å"what’s† and the â€Å"why’s.† What are your customer’s goals and Why do your target customers need your help accomplishing their goals? BuzzSumo is hands-down the most popular audience discovery tool for content marketers.  After an initial free trial, you have to pay for it, but if you’re trying to build an audience and relationships with influencers, it’s well worth the $99 a month. Why? Because with one keyword search, not only will you find the most popular articles about a topic in terms of shares and clicks, but also who the most influential people are within a niche AND who their followers are. So to continue with our fictional Virtual Assistant service, let’s say we want to cater to startup founders. So I type â€Å"startups and virtual assistants† into the BuzzSumo search box and see which articles have had the most engagement over the past year: Then I click on â€Å"View Sharers† to see who has been engaging with the post. I see that Stephen Bronner, news director for Entrepreneur has been sharing the article, which tells me he thinks his followers would find value in it. So now I can take a look at his followers. After scrolling through their bios, I spot an ideal candidate for Virtual Assistant services: a PR coach for entrepreneurs and startup founders: Now I can take a look at her Twitter profiles to get insights on her life and the lives of her  followers people who are starting their own companies and need help. Like this follower, who describes herself as a serial entrepreneur: BOOM. Target achieved. This person’s Twitter account is a window into her life. She tweets about where she likes to go to eat, the big projects she’s working on, her hobbies, the religious holidays she celebrates, the brands she likes. You can fill out an entire User Persona template with this information alone! Recommended Reading: This is the Marketing Research Process That Will Take Your Content to the Next Level 7. Customer Surveys Let’s say that you’re an established company looking to shift to a customer-centered content marketing strategy. Your current customers are an invaluable resource for insights. Just ask them about their lives. Pioneering content strategist Colleen Jones  says customer surveys are a great way not only to determine user behavior (what they do), but also the emotions and motivations leading to their decisions (what they’re feeling): â€Å"If you want to assess your success at producing effective content marketing, you need useful, actionable feedback about it. That means you need to know what people think about your content. Surveys are an invaluable way to find out.† Here are some customer survey tools you can try out for free: Survey Monkey- The most popular contender, Survey Monkey has a great reputation for being easy to use and having a step-by-step tutorial to walk you through the survey-building process. However, to export the survey data you collect, you’ll have to upgrade to a paid version. Typeform- Typeform’s survey templates are slick and beautifully designed, which means your participants are less likely to abandon ship mid-survey out of boredom. Google Forms- Simple, straightforward, free, and easy to access via your Google Drive account. Need help coming up with some good questions? Michael Patterson, CEO of marketing research software Hotjar has come up with a great list of customer survey questions  that get into the minds (and hearts) of your customers. Recommended Reading: How to Use Social Media Listening to Create Better Content for Your Audience 8. Quora If you lack a customer base or even a list to send audience surveys out to, Quora can be an invaluable tool to grab information about your target customer’s needs  Ã¢â‚¬Å"in their own words.† Don’t just look at the most-upvoted answers: sometimes the replies to expert answers can provide you with deeper insights into your target user’s world than the more polished expert responses. Quora can be an invaluable tool to grab information about your target customer’s needs9. Twenty20 Confession time: I’ve spent more time than I should looking through Twenty20’s gorgeous curated stock photo collections, in search of The Face of the User Persona for my clients. Why Twenty20 as opposed to the kajillions of other stock photography sites out there? Because Twenty20 sources and curates photography that looks like real people’s lives instead of glossy studio sessions. Here’s what you should look for in a great User Persona profile pic: A headshot of one person- Your user persona represents an individual, not a group. Personality-  Unless you’re creating content for a modeling agency, your user persona is probably not a fashion model. Look for pictures of everyday folks. Match the data demographics-  If your research suggests that the majority of users in your niche are 50-something white-collar professional women, don’t use a headshot of a 20-something tattoo artist. In their natural environment- Try to find a picture that shows your User Persona where she’d be using your product or service. Above all, User Personas should represent and look like the real people you're creating content for. Here are some other examples of great User Personas to help give you a kickstart in creating your own. (Source: Xtensio) Recommended Reading: How to Make the Best Social Media Images the Easy Way (+84 Free Images) Note how in-depth the above persona is in terms of Alyssa’s desire to balance her creativity with her business sense.   This is a great starting point for giving a â€Å"voice† to a brand’s content: that of a passionate artist who wants to be a success without being a â€Å"sell-out.† So based on the information I gathered using the tools above for my fictional Virtual Assistant service, here’s the User Persona I created using the Xtensio template tool: On the other end of the persona spectrum, we have MailChimp’s multiple User Personas. (Source: MailChimp) These visually appealing Personas aren't as specific in their narratives as Xtensio’s, but they still offer psychographic data for inspiring content. Even though these Personas lack a written story, the specificity of the look, dress, and descriptive text communicate volumes about each individual. To achieve this Portrait style persona, all you need is: A graphic design tool like Canva  or Photoshop, A great stock photo, A list of personality traits and motivators. Here’s what I made in Canva using the same Virtual Assistant target user: How to Create Your Own Persona in Canva Here’s a quick example showing how you can create one that is similar: After opening Canva, select â€Å"Create a Design† Select the â€Å"Blog Graphic† template from the Blogging eBooks section Upload your stock photo (or you can choose from Canva’s collection of stock photography and pay a $1 to download it) Drag and drop the stock photo as the background to the layout Free stock photo from Pexels.com Select the Heading text tool and start typing the personality trait keywords.  Choose various fonts, sizes or colors as needed. You can change the angle of the text by selecting the text box, clicking on the Rotate tool (the circular arrow at the bottom of the text box), and rotating the text box around. It's Time to Start Creating Better User Personas Alright: you've now assembled a well-stocked persona toolkit.   It's time to get to work! Have fun creating your User Persona- and if you've made one you're particularly proud of, feel free to share it with us! User Persona Spark Yours to Life With These 9 Tools Blog Ah, the user persona. Every marketing expert will tell you that you need one as the foundation for your content marketing strategy. But so many people just slap together some vague demographic data, give it a cute, alliterated name like â€Å"Busy Betsy† or â€Å"Hipster Henry† and call it a persona. Then they wonder why they arent seeing user engagement with their content. If you want to create meaningful content that wins fans and conversions, your user persona needs to be more than a collection of data points. To make your user persona come to life, you need to create a fully fleshed-out character with dreams, fears, challenges, and desires. You need a complex, uniquely human hero for the story youre telling with your brand. But it can’t just be a pure flight of fantasy. Each characteristic and inner motivation of your user persona should have data or real-life examples to back it up. Sound like a tall order? Worry not: this post will give you the online resources you need to make a hyper-specific user persona. I’ll show you how to use persona-building tools so you can create deeply engaging content that will draw in your target audience and make them stick with you. But first   Spark Your User Persona To Life With These 9 Important ToolsWhy Do We Need User Personas? Writing generic content to a general audience just doesn’t cut it anymore. Gone are the days of keyword stuffed, SEO-focused content, clickbait social media posts, and salesy email blasts. The average internet user can see right through these flimsy marketing ploys. If you want to stand out on search engine results, on social media and in your email marketing, you need to have robust, human-centered content that hits people right in the feels. And a User Persona helps you define just who that human is and what kind of content appeals to their needs. But maybe I should back up a few steps. Let’s take a quick look at what a User Persona is. Describing a User (or Buyer or Customer or Reader) Persona can take up an entire blog post unto itself. Thankfully, Sam Kusinitz  of HubSpot has distilled things down into less than 100 words for us: A buyer persona  is a semi-fictional representation of your ideal customer based on market research and real data about your existing customers. When creating your buyer persona(s), consider including customer demographics, behavior patterns, motivations, and goals. The more detailed you are, the better. So basically, a User Persona is a made-up customer who represents the very real customers you want to appeal to. A User Persona is a made-up customer who represents the very real customers you want to appeal toIn case you’re feeling a bit skeptical about the impact of a fictional character upon your bottom line, here are a few stats  from Cintell's 2016 Benchmark Study to help fire up your faith in the Power of the Persona: 71%  of companies who exceed revenue and lead goals have documented Personas 65%  of companies who exceed lead and revenue goals have updated their Personas within the last 6 months. Persona based content increased customer engagement almost six-fold  when targeting cold leads (10% versus 58%). Using Personas increases email open rate 2-5 times. It is more effective to target cold leads with Persona based content than targeting warm leads without using Persona based content (58% versus 45%) Pretty impressive, right? So just what is it about User Personas that make such a huge difference in customer engagement and conversion rates? It comes down to a potent mixture of storytelling, psychology, and sociology. Recommended Reading: How to Write Like a Journalist to Be a Better Marketing Storyteller Why Do User Personas Work? As marketers, we’ve long known that the fastest route to inspiring empathy and emotional connections in audiences is to tell a story. But recent neurological studies  have confirmed that if you really want to hook someone, tell them a story about a protagonist with a relatable goal and describe their struggle to reach that goal. So here’s what you want your User Persona to be: An individual with internal and external features similar to your audience, A person whose goals mirror your audience A character who has everyday struggles that your audience can immediately relate to. The more specific you are about what makes your User Persona an individual, the deeper an emotional connection your audience will have with your brand. And the easier it will be to convince them to take action. The more specific your personas are, the deeper emotional connection your audience will have with...Be Fearless In Your User Persona Back in 1978, two hippy guys decided to sell ice cream out of an abandoned Vermont gas station. Within five years, their chunky, flavorful ice cream packaged in colorful pint-sized containers caught the attention of grocery stores. The ice cream sold so fast from freezer sections they could barely keep it in stock. Ben Jerry’s was a tremendous hit. How did they become such a big success where other homemade ice cream shops have failed? Because Ben Jerry weren’t afraid to get specific about their user persona. And their user persona wasn’t what people had come to expect from a homemade ice cream brand. Here’s how your typical, old-school marketing team would probably have done it: using traditional market-focused research, they would have focused on the â€Å"homespun Vermont† aspect of Ben Jerry’s and featured a hand-operated ice cream maker in their logo. Instead of focusing on the buyer, they would have extolled the quality of the ingredients and the deliciousness of the flavors. Their flavors would have had Vermont-inspired names like â€Å"Backwoods Berry Blend† or â€Å"Maple Syrup Swirl.† Freelance designer Lyn Severance knew their brand had to reflect the groovy spirit of the hippy era and the fun-loving personalities of Ben Jerry and their friends. But Ben Jerry knew who their customers were, and they weren’t the rustic, antique-loving Vermonters of popular imagination. Note that their original container illustration featured a hand-cranked ice cream maker- but there’s a person  with a distinct personality doing the work: a stout, bearded dude who bears a striking resemblance to The Original Chubby Hubby himself, co-founder Ben Cohen. Also, the style of the illustration brings to mind the underground comics and concert posters of the 1960’s and 1970’s, not the vintage etchings of the 1900’s. There’s something mischievous, verging on subversive about Ben Jerry’s branding. But fun/peace-loving  subversive.  Yellow Submarine  subversive. The folks who flocked to Ben Jerry’s were real people who loved pop culture, leaned to the left politically, had an irreverent sense of humor, and got the munchies when they partook in their recreational mood-altering substance of choice. In other words, Ben Jerry’s target user was,well, Ben Jerry. So Ben Jerry created a product that spoke to THAT Persona. Even at the risk of alienating the people who don’t fit that description. Ben Jerry aren’t afraid to court controversy and voice their stances on political and social issues. A recent blog post prominently features the â€Å"Black Lives Matter† sign in their signature hand-lettered calligraphy. No doubt this wins them even more brand loyalty from their socially-conscious target buyers. (Source) In fact, not being afraid to take a stand is an essential quality of Ben Jerry’s User Persona. The ice cream brand has used content to inspire their audience to help them face down Pillsbury-owned rival Hagen Daas in the form of boycotts and protests. 'We believed that Pillsbury’s actions were illegal,' says Ben, 'but we knew that in a strictly legal fight we’d run out of time and money long before Pillsbury would. Our only option was to rely on our customers and the media to pressure Pillsbury into backing off. So we started printing the slogan â€Å"What’s the Doughboy Afraid Of?† on our pint containers, along with an 800 number for the Doughboy Hotline. Everyone who called got a Doughboy Kit, with protest letters addressed to the Federal Trade Commission and the chairman of the Pillsbury board, and a bumper sticker.' By publishing their Doughboy Hotline, they collected the names and addresses of their highly engaged (target) customers- customers who they could send additional marketing content like coupons or recipe booklets to. Ben Jerry created a targeted lead magnet before people were even using the world wide web. And their User Persona doesn’t only impact their marketing strategy- every aspect of Ben Jerry’s from product to operations was created with their user in mind. Because their target buyer (and their executive team) is socially conscious, Ben Jerry’s was one of the first companies to adopt an executive salary cap (although they dropped it when they hired a new CEO in 1994). The secret to Ben Jerry’s success is not in their admittedly delicious ice cream, but in their ability to understand what their target buyer ultimately wants from the world. Recommended Reading: How to Find Your Target Audience and Create the Best Content That Connects The Keys to a Great User Persona So how can you make your target buyer feel like you really, truly â€Å"get† what they’re about? By asking the right questions about who they are and finding real-word answers. Some of those questions are about demographics, like: Age Gender Income Occupation Education level Geography Marital Status Those are external factors about the circumstances of your target user’s life. Things that, unless they make a major life change, they have little control over. When you dig a little deeper, you start getting into psychographic information, like: Lifestyle Hobbies Career goals Political affiliations Religious values Priorities in life Aesthetic taste Obstacles Fears Assumptions As you discover more about your target buyer, you’ll unlock the hidden desires, fears, and challenges your target user faces so your content can help them navigate along their journey toward their biggest goals in life. And the more you help your target user, the more they will trust you, and the more they will want to do business with you. The more you help your target user, the more they will trust and do business with you. After you’ve developed your user persona, here’s what you can expect: You’ll gain a clearer picture into the external and internal life of your target user You’ll have more relevant content ideas You’ll write content faster You’ll know where to find your target user You’ll know which people/publications your user sees as influencers You’ll know where to promote your content so your target reader will find it You’ll dramatically increase your conversion rates So without further ado, here are some resources you can add to your persona-building toolkit today. Here are the resources you need to start building user #personas1. Target Audience Kit has created a handy downloadable package  that includes a worksheet on how to conduct audience surveys and a quick-and-easy template for a user persona. Print them out and use them as guidelines as you hunt down demographic and psychographic information. 2. Startup Target Customer Profile Worksheet What if you don’t know who your target customer is because you’re just starting out? I’ve created an in-depth worksheet for startup founders to help you ask the right questions in your search for the perfect customer. It covers not only their demographics and psychographics, but also their digital tribes, influencers, popular hashtagsbasically all the information you need to reach your target user when they’re actively looking for stuff that relates to your service. You can download it here. 3. Xtensio User Persona Creator This intuitive web-based template by â€Å"lean design agency† Xtensio helps you create a beautifully designed persona to share with your clients or team members as you create your content marketing strategy. When you sign up for a free account, you’ll also have access to templates for pitch decks, business plans, content strategies, and press releases, among other tools. If you’re a startup founder, this could be a true life (and time) saver. Alright, you now have three blank slates for creating your user persona. But how do you find the data to fill in the blanks? Below you’ll find some essential resources to help you discover information about your target customers based on real-world data. Recommended Reading: This is How to Use Data to Fuel Your Content Marketing Strategy 4. Google Analytics First of all, are the right visitors finding you? What are the interests of the people visiting your site, and what kind of content are they engaging the most with? Is there anything you need to change about the way visitors discover your content? A peek at your Google Analytics will give you these insights and more. One Way Use Google Analytics (of Many): If you don’t have Google Analytics set up on your website, take a few minutes to get your tracking code and install Analytics to your website. Once you’ve created your Analytics account and installed your tracking code to your site, wait about a week for Google to collect data about your visitors. Then log into your account and browse around. You can see your average visitor’s demographics, what content they’re spending the most time looking at, even their interests based on their typical search behavior. Google Analytics helps you see whether or not the users that are coming to you are the users you actually want. For example, I noticed when I went into my Users Interests In-market Segments that the top four interests of visitors to my site were: Employment Travel/Hotel Accommodations Employment/Career Counseling Services Dating Services My site is for Copywriting and Content Strategy Services. So somewhere there’s a disconnect between the content of my site and the people who are finding it. Now the challenge is to figure out why people are coming to me looking for jobs, accommodations, or love. So I take a look at my Landing Page analytics to see which page is attracting the most traffic, and lo and behold, other than my home page, the top two pages are two blog articles: one about the TED Talk formula for sales pitches, and one about finding your target customer. The â€Å"target customer† post starts with a story about my experiences with online dating and how they parallel with a startup founder’s search for the perfect customer. Later in the post, I give an example of a travel bag company that used â€Å"Alternatives to AirBnB† as a way to capture their target leads. So, that explains why people interested in Dating Services and Travel stumble upon my site! It also tells me that I need to build up the content on my site for my target customer so more startup founders and less lonely hearts and wayward travelers find their way to my blog. Even more reason to really hone in on my User Persona and their needs There are a myriad of ways Google Analytics can give you insights about who is coming to your site and what changes you need to make so your content is getting in front of the right people. Do yourself a BIG favor and take some time to evaluate the quality of the traffic you’re already getting so you can determine what you need to tweak to improve it.   has created a quick guide to how to use Google Analytics to understand your audience. Recommended Reading: 5 Big Questions About Your Site That Google Analytics Can Answer 5. Alexa Let’s say that you haven’t launched your site yet  or you’re getting ready to do a major overhaul of your website. You may be feeling a bit in the dark as far as who your ideal customer actually is. The good news is you have plenty to learn about your target audience by getting a glimpse at who’s going to the competition. Alexa provides detailed demographic reports  on visitors to any website, as well as the most popular keywords people use to find them. Here’s the quick-and-dirty way to get the goods on who is looking for your products or services. Google your core offer and see who your top competitors are in the paid and organic results. For example, let’s say you’re a virtual assistant for small business owners. The top paid result is for TasksEveryday.com. Go to Alexa.com and type in the URL and when you scroll down you’ll see related sites (ie other competitors in your niche): And their audience demographics: By using the new Audience Overlap Tool, you can get a big-picture demographic view of who is using virtual assistant services similar to your top competitor: Just click â€Å"Audience Overlap Tool† on the main overview page: Select the competitors you wish to compare: Scroll down to Demographics and take a look at what these sites have in common and what makes them notably different. For example, I noticed that getfriday.com visitors have a much younger average age (18-24) than taskseveryday.com (35-44). When I investigated, I clicked on â€Å"getfriday.com† to open a site overview in Alexa and discovered one of the main sites that led visitors to GetFriday was YouTube: So I clicked the link and discovered that the videos that lead to getfriday.com are all about outsourcing Virtual Assistants from the Phillipines. Is that giving me a clearer picture of who is going to my competitors and why? Well, if I do a little more digging into the demographic information on Alexa, I can discover that the average income of the GetFriday user trends lower than the average income of the TasksEveryday user. So now I have a decision to make: do I want to target my Virtual Assistant service to a budget-strapped startup founder looking to outsource on the cheap or a well-to-do CEO of a small company willing to invest in a top-notch professional? Once I make that decision, I can start deep-diving into the world of my target user to fill in the gaps of their larger story. Recommended Reading: 14 Time-Tested Tactics to Get Tons of Traffic from Social Media 6. BuzzSumo You now know the â€Å"who’s† about your target customers using Google Analytics Alexa. Now it’s time to discover the â€Å"what’s† and the â€Å"why’s.† What are your customer’s goals and Why do your target customers need your help accomplishing their goals? BuzzSumo is hands-down the most popular audience discovery tool for content marketers.  After an initial free trial, you have to pay for it, but if you’re trying to build an audience and relationships with influencers, it’s well worth the $99 a month. Why? Because with one keyword search, not only will you find the most popular articles about a topic in terms of shares and clicks, but also who the most influential people are within a niche AND who their followers are. So to continue with our fictional Virtual Assistant service, let’s say we want to cater to startup founders. So I type â€Å"startups and virtual assistants† into the BuzzSumo search box and see which articles have had the most engagement over the past year: Then I click on â€Å"View Sharers† to see who has been engaging with the post. I see that Stephen Bronner, news director for Entrepreneur has been sharing the article, which tells me he thinks his followers would find value in it. So now I can take a look at his followers. After scrolling through their bios, I spot an ideal candidate for Virtual Assistant services: a PR coach for entrepreneurs and startup founders: Now I can take a look at her Twitter profiles to get insights on her life and the lives of her  followers people who are starting their own companies and need help. Like this follower, who describes herself as a serial entrepreneur: BOOM. Target achieved. This person’s Twitter account is a window into her life. She tweets about where she likes to go to eat, the big projects she’s working on, her hobbies, the religious holidays she celebrates, the brands she likes. You can fill out an entire User Persona template with this information alone! Recommended Reading: This is the Marketing Research Process That Will Take Your Content to the Next Level 7. Customer Surveys Let’s say that you’re an established company looking to shift to a customer-centered content marketing strategy. Your current customers are an invaluable resource for insights. Just ask them about their lives. Pioneering content strategist Colleen Jones  says customer surveys are a great way not only to determine user behavior (what they do), but also the emotions and motivations leading to their decisions (what they’re feeling): â€Å"If you want to assess your success at producing effective content marketing, you need useful, actionable feedback about it. That means you need to know what people think about your content. Surveys are an invaluable way to find out.† Here are some customer survey tools you can try out for free: Survey Monkey- The most popular contender, Survey Monkey has a great reputation for being easy to use and having a step-by-step tutorial to walk you through the survey-building process. However, to export the survey data you collect, you’ll have to upgrade to a paid version. Typeform- Typeform’s survey templates are slick and beautifully designed, which means your participants are less likely to abandon ship mid-survey out of boredom. Google Forms- Simple, straightforward, free, and easy to access via your Google Drive account. Need help coming up with some good questions? Michael Patterson, CEO of marketing research software Hotjar has come up with a great list of customer survey questions  that get into the minds (and hearts) of your customers. Recommended Reading: How to Use Social Media Listening to Create Better Content for Your Audience 8. Quora If you lack a customer base or even a list to send audience surveys out to, Quora can be an invaluable tool to grab information about your target customer’s needs  Ã¢â‚¬Å"in their own words.† Don’t just look at the most-upvoted answers: sometimes the replies to expert answers can provide you with deeper insights into your target user’s world than the more polished expert responses. Quora can be an invaluable tool to grab information about your target customer’s needs9. Twenty20 Confession time: I’ve spent more time than I should looking through Twenty20’s gorgeous curated stock photo collections, in search of The Face of the User Persona for my clients. Why Twenty20 as opposed to the kajillions of other stock photography sites out there? Because Twenty20 sources and curates photography that looks like real people’s lives instead of glossy studio sessions. Here’s what you should look for in a great User Persona profile pic: A headshot of one person- Your user persona represents an individual, not a group. Personality-  Unless you’re creating content for a modeling agency, your user persona is probably not a fashion model. Look for pictures of everyday folks. Match the data demographics-  If your research suggests that the majority of users in your niche are 50-something white-collar professional women, don’t use a headshot of a 20-something tattoo artist. In their natural environment- Try to find a picture that shows your User Persona where she’d be using your product or service. Above all, User Personas should represent and look like the real people you're creating content for. Here are some other examples of great User Personas to help give you a kickstart in creating your own. (Source: Xtensio) Recommended Reading: How to Make the Best Social Media Images the Easy Way (+84 Free Images) Note how in-depth the above persona is in terms of Alyssa’s desire to balance her creativity with her business sense.   This is a great starting point for giving a â€Å"voice† to a brand’s content: that of a passionate artist who wants to be a success without being a â€Å"sell-out.† So based on the information I gathered using the tools above for my fictional Virtual Assistant service, here’s the User Persona I created using the Xtensio template tool: On the other end of the persona spectrum, we have MailChimp’s multiple User Personas. (Source: MailChimp) These visually appealing Personas aren't as specific in their narratives as Xtensio’s, but they still offer psychographic data for inspiring content. Even though these Personas lack a written story, the specificity of the look, dress, and descriptive text communicate volumes about each individual. To achieve this Portrait style persona, all you need is: A graphic design tool like Canva  or Photoshop, A great stock photo, A list of personality traits and motivators. Here’s what I made in Canva using the same Virtual Assistant target user: How to Create Your Own Persona in Canva Here’s a quick example showing how you can create one that is similar: After opening Canva, select â€Å"Create a Design† Select the â€Å"Blog Graphic† template from the Blogging eBooks section Upload your stock photo (or you can choose from Canva’s collection of stock photography and pay a $1 to download it) Drag and drop the stock photo as the background to the layout Free stock photo from Pexels.com Select the Heading text tool and start typing the personality trait keywords.  Choose various fonts, sizes or colors as needed. You can change the angle of the text by selecting the text box, clicking on the Rotate tool (the circular arrow at the bottom of the text box), and rotating the text box around. It's Time to Start Creating Better User Personas Alright: you've now assembled a well-stocked persona toolkit.   It's time to get to work! Have fun creating your User Persona- and if you've made one you're particularly proud of, feel free to share it with us!

Human Physiology and Anatomy Essay Example | Topics and Well Written Essays - 2250 words

Human Physiology and Anatomy - Essay Example As the paper declares excretion of waste products from the body is the most important function of the kidney within the body. Urea is the main product that gets excreted in the process. Also, the kidney has the responsibility to regulate water in the body as well as balance the acid base and electrolytes levels within the body. These are some of the common functions that kidney has been known to perform since years. However in the recent years, studies have obtained that kidney has an endocrinal responsibility as well. This is so because the kidney helps in secretion of a variety of materials like renin and erythropoietin into the stream of blood, leading to several effects external to the kidney as well. From this study it is clear that the role of the kidneys involves processing blood such that waste products and excess water can be removed from the body. This function takes place everyday within the body of human beings. The waste materials are eliminated in the form of urine as a result of this process. The significance of this function of the kidneys lies in the fact that if the kidneys did not allow the elimination of the waste products, then these products would accumulate in the blood leading to damage to the human body as a whole. In terms of function, renal function and kidney function are the same. A person having both kidneys active enables the functions of the kidney effective. Several nephrons are present in each kidney that allows intertwining of small blood vessels and tubes that collect the urine.

Fishikawa Diagrams Assignment Example | Topics and Well Written Essays - 500 words

Fishikawa Diagrams - Assignment Example Being a manufacturing company running business in the manufacturing industry, the company identified five elements of the cause and effect diagram. Each major component of the Fishikawa diagram had various other root causes enumerated below. First, the team identified materials. In this category, we had the shrinking of materials, poor tensioning of the screens, and applying poor squeeging. The environment comes in as the second of the components on the list. Having ambient heat lets the drier temperatures getting out of control as well as failed organization becoming difficult to spot among the products. The method of executing various processes in the company also entailed issues. The team discovered that the current problem was very clear and everyone knew it is big. The company lacked standard process of addressing any issue because the procedure remained vague with scanty details. Among the known problems, the trying temperatures remained all-time high and excessive pressure coming from the squeeze. Lack of standard process constitutes inadequate details on the procedure, too much concentration on inspection raising questions on its fitness, and having machines in the production sector running at a high speed. Deficiencies emanating from the work force include failing to empower the employees to own the production and the business through motivation, allocation of authority, and other ways of increasing commitment. Additional problems from people are questions of resources, increased tension among staffs to deal with all assigned duties, and insufficient appropriate skills. The last element among major causes is machines. Every major constituent of the cause and effect diagram had various other root causes enumerated below. First, the team identified materials. In this category, we had the shrinking of materials, poor tensioning of the screens, and applying poor squeeging. The temperatures from the driers remain